IT & Technical Support Guide to Helpdesk, Desktop & Servers
Learn how the different levels of IT technical support work, from service desk to infrastructure and server support
The different levels of IT support and how they relate to each other
Service Level Agreements (SLAs) and how they are applied in real-world situations
How to set a secure password
Assessing user ability when dealing with incoming service requests
On this course, you will learn how the different levels of IT technical support work, topics include the following:
* Service Level Agreements (SLAs)
* Data Protection
* Assessing User Ability
* How to ensure passwords are secure
* Ticket escalations and priority exceptions
Also included on this course are some insider tips, such as how to build useful contacts within your company when you’re working at desktop support level. Although this is possible at any level, I’ve found this be easiest at level 2 as you are more likely to move around to fix issues.
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!