4.24 out of 5
269 reviews on Udemy

IT Support/HelpDesk Fundamentals – 9 Topics in one course!

Master the skills and qualities employers look for when hiring IT Help Desk/Support/Technician
Arun Krishnan
859 students enrolled
This is a foundation course designed keeping a beginner in mind. This course covers following 9 topics in a vendor independent and fundamental level.
Computer: Hardware, BIOS/UEFI & Operating System
Network: MAC, IP, Subnet, Gateway, MAC address Table, DHCP, ARP, DNS, Ports, Packets, NAT, Internet, Firewall & Port Forwarding
Server: Server Vs Computer, Server Roles - DHCP, DNS, IAM, File, Web and Application Server
Printer: Inkjet, Laser & Thermal printers, USB & Network Printer, Print Path - Application to Printer
Virtualization: Concept, Type1/Bare metal & Type2/Hosted
VoIP: Concept, SIP & RTP Protocol, SIP Server, SIP Phone
Backup & Disaster Recovery: Concept, Onsite, Offsite & Cloud Backup
Cloud Storage: Concept, Options available
Security: CIA Triad of Security, Computer & Network Security
Troubleshoot Issues: Troubleshooting 101 - Best practices

What this course is about

This course aims to teach you the fundamentals of 9 critical IT Topics in a simple and brain-friendly way.

This is the place to start if are aiming for an IT Support/HelpDesk/Technician career. At the end of this course, you will be able to confidently apply for  jobs and ace interviews. If you are already working in an IT role, you will be able to progress forward in your career by cementing your foundations. These fundamentals will bring clarity to many functions that you already do on a daily basis and propel you to be the technician everyone looks up to.

Why you should choose this course over others.

You may find dozens of courses on Udemy and other platforms that focus on individual technologies and their certifications – while they are good and cover topics in depth, they may not be what you need when you start. When you start, all you need are the basics – once you get some experience, that’s when you should start focusing on the details and getting certified. Sadly, that is not how most courses or books are designed to teach IT. If you ask me, this is one of the reasons why people think IT is hard. All they see are these topics over topics and courses over courses that try to explain every topic in unnecessary detail. In reality, it’s very easy to learn and master IT – Let me show you how.

You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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269 Ratings

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30-Day Money-Back Guarantee


3 hours on-demand video
1 article
Full lifetime access
Access on mobile and TV
Certificate of Completion


Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday 9:30 am - 5.00 pm
Saturday Closed
Sunday Closed
IT Support/HelpDesk Fundamentals – 9 Topics in one course!
$99.99 $80