IT Support/HelpDesk Fundamentals – 9 Topics in one course!

Master the skills and qualities employers look for when hiring IT Help Desk/Support/Technician

Instructor:

Arun Krishnan

859 students enrolled

English

This is a foundation course designed keeping a beginner in mind. This course covers following 9 topics in a vendor independent and fundamental level.

Computer: Hardware, BIOS/UEFI & Operating System

Network: MAC, IP, Subnet, Gateway, MAC address Table, DHCP, ARP, DNS, Ports, Packets, NAT, Internet, Firewall & Port Forwarding

Server: Server Vs Computer, Server Roles - DHCP, DNS, IAM, File, Web and Application Server

Printer: Inkjet, Laser & Thermal printers, USB & Network Printer, Print Path - Application to Printer

Virtualization: Concept, Type1/Bare metal & Type2/Hosted

VoIP: Concept, SIP & RTP Protocol, SIP Server, SIP Phone

Backup & Disaster Recovery: Concept, Onsite, Offsite & Cloud Backup

Cloud Storage: Concept, Options available

Security: CIA Triad of Security, Computer & Network Security

Troubleshoot Issues: Troubleshooting 101 - Best practices

What this course is about

This course aims to teach you the fundamentals of 9 critical IT Topics in a simple and brain-friendly way.

This is the place to start if are aiming for an IT Support/HelpDesk/Technician career. At the end of this course, you will be able to confidently apply for jobs and ace interviews. If you are already working in an IT role, you will be able to progress forward in your career by cementing your foundations. These fundamentals will bring clarity to many functions that you already do on a daily basis and propel you to be the technician everyone looks up to.

Why you should choose this course over others.

You may find dozens of courses on Udemy and other platforms that focus on individual technologies and their certifications – while they are good and cover topics in depth, they may not be what you need when you start. When you start, all you need are the basics – once you get some experience, that’s when you should start focusing on the details and getting certified. Sadly, that is not how most courses or books are designed to teach IT. If you ask me, this is one of the reasons why people think IT is hard. All they see are these topics over topics and courses over courses that try to explain every topic in unnecessary detail. In reality, it’s very easy to learn and master IT – Let me show you how.

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!

4.2

4.2 out of 5

269 Ratings