4.48 out of 5
313 reviews on Udemy

IT Support and Service Desk jobs -Crash Course for Beginners

Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 1
Marious Kuriata
889 students enrolled
English [Auto]
How a Support / Service Desk operates
Tools to use
Create, assign, resolve, and close a ticket
Hardware concepts
Operating Systems
Microsoft Office
Troubleshooting basic IT issues
ITIL key terms
Tips from experts

This is not yet another course showing you how to configure Windows 10 or Outlook. This course is designed to simulate a real Service Desk environment and show you WHAT you can expect in your first days. Yes – you read that right – I will simulate your first days!

This course is designed to help you understand some basic procedures, tools, applications, and duties as an IT Service Desk Analyst.

You have to have some basic IT skills and knowledge if you want to join my course. This course is designed for people who want to get a job in IT, not for people who want to learn what an HDMI port is. I expect and assume you have some basic IT skills.

Here is what you can expect:

  • Real service desk tools: Jira Service Desk and Confluence

  • Remote support tools and communication tools (Microsoft Exchange account)

  • High level overview of hardware and software

  • Introduction to Microsoft Office 365

  • Basic ITIL terms

  • Tips from IT and HR specialist

  • …and more…

I show you all the essentials to kick off your career. I simulate your first days as an IT Help Desk Specialist.

Do not expect step-by-step instructions here – no way! This course includes high-level overview sections only for hardware, software, and procedures. Thanks to this course, you can take it from there.

There will be part 2 of this course covering more advanced topics (cloud, virtualization, and more).

Join now!

You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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30-Day Money-Back Guarantee


4 hours on-demand video
Full lifetime access
Access on mobile and TV
Certificate of Completion


Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday 9:30 am - 5.00 pm
Saturday Closed
Sunday Closed
IT Support and Service Desk jobs -Crash Course for Beginners
$19.99 $16