Desktop IT Support Level 1 & 2 in real life (Troubleshooting

Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT

Instructor:

Tareq .

1,326 students enrolled

English [Auto]

Backup Data from Dead Computer

The security database on the server does not have a computer ( most common issue )

Bitlocker issue how to suspend and get the Bitlocker Code

Changing Tape Library Server Storage

Change hard disk for the Server

Rest Password

Restore User Profile

Cannot join the domain

Replace the hard disk or backup from dead laptop

Connect Cisco Switch Or Router via Console Cable

Replace RAM or Increase

Monitor issues

Docking Station issues

This course in 2021 will teach you how to become a Desktop Engineer. Here I shall provide almost common issues in real life, what almost users and client-facing issue and how we resolve these issue with a perfect solution.

Windows 10 & Windows Server used in this course

Windows client ( windows 10 )
Windows Server ( 2016 )

Windows Server Version available till today :

Windows Server 2003
Windows Server 2008
Windows Server 2012
Windows Server 2016
Windows Server 2019

Windows Client Version available till today :

Windows XP
Windows Vista
Windows 7
Windows 8
Windows 10

Other name for IT Support

System Administration
System Administration ( Level 1 )
System Administration ( Level 1 & 2 ) Desktop Support
Remote Support
Field Support
Desktop Engineer
Remote Engineer
Helpdesk
IT Engineer
IT Support

Duties and responsibilities of the job ( for some company )

Installing and configuring computer hardware, software, systems, networks, printers and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Possibly training more junior staff members.
Install and configure software and hardware.
Manage network servers and technology tools.
Set up accounts and workstations.
Troubleshoot issues and outages.
Ensure security through access controls, backups and firewalls.
Monitor performance and maintain systems according to requirements.

Hope you will enjoy the course

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!

4.1

4.1 out of 5

392 Ratings