4.12 out of 5
392 reviews on Udemy

Desktop IT Support Level 1 & 2 in real life (Troubleshooting

Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT
Tareq .
1,326 students enrolled
English [Auto]
Backup Data from Dead Computer
The security database on the server does not have a computer ( most common issue )
Bitlocker issue how to suspend and get the Bitlocker Code
Changing Tape Library Server Storage
Change hard disk for the Server
Rest Password
Restore User Profile
Cannot join the domain
Replace the hard disk or backup from dead laptop
Connect Cisco Switch Or Router via Console Cable
Replace RAM or Increase
Monitor issues
Docking Station issues

This course in 2021 will teach you how to become a Desktop Engineer. Here I shall provide almost common issues in real life, what almost users and client-facing issue and how we resolve these issue with a perfect solution.

Windows 10 & Windows Server used in this course

  • Windows client ( windows 10  )

  • Windows Server ( 2016 )

Windows Server Version available till today : 

  • Windows Server 2003

  • Windows Server 2008

  • Windows Server 2012

  • Windows Server 2016

  • Windows Server 2019 

Windows Client Version available till today : 

  • Windows XP

  • Windows Vista

  • Windows 7

  • Windows 8

  • Windows 10

Other name for IT Support

  • System Administration

  • System Administration ( Level 1 )

  • System Administration ( Level 1 & 2 ) Desktop Support

  • Remote Support

  • Field Support

  • Desktop Engineer

  • Remote Engineer

  • Helpdesk

  • IT Engineer

  • IT Support

Duties and responsibilities of the job ( for some company )

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners

  • Monitoring and maintaining computer systems and networks

  • Responding in a timely manner to service issues and requests

  • Providing technical support across the company (this may be in person or over the phone)

  • Setting up accounts for new users

  • Repairing and replacing equipment as necessary

  • Testing new technology

  • Possibly training more junior staff members.

  • Install and configure software and hardware.

  • Manage network servers and technology tools.

  • Set up accounts and workstations.

  • Troubleshoot issues and outages.

  • Ensure security through access controls, backups and firewalls.

  • Monitor performance and maintain systems according to requirements.

Hope you will enjoy the course

You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
4.1 out of 5
392 Ratings

Detailed Rating

Stars 5
Stars 4
Stars 3
Stars 2
Stars 1
30-Day Money-Back Guarantee


6 hours on-demand video
Full lifetime access
Access on mobile and TV
Certificate of Completion


Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday 9:30 am - 5.00 pm
Saturday Closed
Sunday Closed
Desktop IT Support Level 1 & 2 in real life (Troubleshooting
$19.99 $16